Refund policy
Refund Policy
We want you to love your Puff Cards order. Because our products are paper goods and gift items, all sales are final and we do not accept returns or exchanges for change of mind.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us at info@puffcards.com within 7 days of delivery.
Please include your order number, a description of the issue, and photos of the item and packaging when applicable.
If your claim is approved, we'll work with you to provide an appropriate replacement or refund.
Order Changes & Cancellations
If you need to change or cancel an order, contact us at info@puffcards.com as soon as possible.
We cannot guarantee changes or cancellations once an order has entered processing or has been shipped.
Non-Returnable Items
We do not accept returns on:
- Greeting cards and paper goods
- Gift items included with Puff Cards
- Custom, personalized, or white-label products
- Sale or clearance merchandise
- Gift cards
Refunds
When a refund is approved, it will be issued to the original payment method. Please allow your bank or credit card provider additional time to process and post the refund.
Original shipping charges are non-refundable unless the order was incorrect or arrived damaged due to an error on our part.
Questions
For questions about an order, refund, or replacement, contact us at info@puffcards.com.