Shipping policy

Shipping Policy

Thank you for shopping with Puff Cards! We're a small, family-founded business, and each order is carefully prepared and packed before making its way to you.

Processing Time

Orders are typically processed and prepared for shipment within 4–7 business days. Business days do not include weekends or holidays.

During holidays, new product launches, promotions, or other high-volume periods, processing may take slightly longer. We'll always do our best to get your order on its way as quickly as possible.

Shipping & Delivery

Orders are shipped via USPS. Once your order has shipped, you'll receive an email with tracking information when available.

Shipping transit times shown at checkout are estimates and begin after your order has been processed and accepted by the carrier. Delivery times may vary based on destination, carrier delays, weather, holidays, and other circumstances outside of our control.

Free Shipping

We offer free standard shipping on U.S. orders of $35 or more. Eligibility is based on the order subtotal after discounts and before applicable taxes.

Tracking Your Order

If tracking is available for your shipment, you'll receive your tracking information by email once your order has been shipped. Please allow time for USPS tracking information to update after your package has been accepted.

Incorrect Shipping Addresses

Please double-check your shipping address before completing your order. Puff Cards is not responsible for packages delivered to an incorrectly entered address.

If you notice an error after placing your order, contact us at info@puffcards.com as soon as possible. If your order has not yet been shipped, we'll do our best to update the address.

Lost, Delayed or Missing Packages

Once an order has been transferred to USPS, delivery is subject to the carrier's operations. If your tracking shows a delay, please allow additional time for USPS to complete delivery.

If you believe your package has been lost or your tracking shows it was delivered but you cannot locate it, please contact USPS first using your tracking number. You can also reach us at info@puffcards.com, and we'll do our best to help.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact info@puffcards.com within 7 days of delivery. Include your order number and photos of the item and packaging so we can make it right.

Questions?

Have a shipping question? Contact us at info@puffcards.com and we'll be happy to help.